Audio/Visual Technology Support
Academic Classroom Support consists of 188 Smart Classrooms and lecture halls throughout the CSUF campus. These classrooms can be used by all the 8 colleges therefore they are called General-Use Smart Classrooms.
Academic Classroom Support owns, maintains, and services all classroom equipment. To ensure longevity and proper functioning of all equipment and for the safety of faculty and staff, Academic Classroom Support respectfully requests that all maintenance and service issues be handled solely by the technicians of Academic Classroom Support. Outside technicians may not be familiar with the delicate intricacies of Academic Classroom's equipment and are discouraged from attempting to provide service for any such equipment.
Contact
Email: Helpdesk@dhnpsf.com
Call: (657) 278-7777
Hours
| Days | Hours |
|---|---|
| Monday - Friday | 7:00 AM - 7:30 PM |
Training
General-Use Lecture Halls
These lecture halls can be used by all the 8 colleges throughout the campus.
- MH-121
- VA-113
- LH-308
- UH-252
- H-110
- H-123
- KHS-199
- RGC-013
Please contact the IT Helpdesk at x7777 to arrange training for those lecture halls.
To Obtain Key to a Classroom
Print and take the certificate offered at the end of the training presentation along with a photo ID to the Academic Technology Center (ATC) on the 2nd floor of Pollak Library PLS-237. Please be sure to indicate the classroom(s) in which you are teaching to ensure you will be issued the proper key(s).
If a faculty or staff employee has previously completed training, there is no need to complete the training presentation again. Additional keys to access equipment cabinets in other buildings are available at the ATC in PLS-237 with your photo ID.
To replace a missing key, the instructor must file a lost key report with University Police and pay the fine for the missing key. The instructor can then bring copies of these documents to the ATC in PLS-237 to obtain replacement keys.
Smart Classroom Software List
Audio Visual Technical Support does not install any software on general use classroom computers beyond what is listed below.
PC Language Input Support:
Western: English, French, German, Italian, Portuguese, and Spanish
Eastern: Arabic, Persian, Chinese, Japanese, Korean, and Vietnamese
Software Loaded Fall 2013 Image
| Software | PC Image | Mac Image |
| Opperating System | Windows 7 | Mac OS X 10.7 |
| Anti-Virus | Microsoft Forefront | Microsoft Forefront |
| MS Office | 2010 edition | 2011 edition |
| MS Windows Media Encoder | installed | |
| MS Visual Studio .Net 2008 | installed | |
| MS Silverlight | installed | installed |
| Java Runtime Environment | installed | installed |
| ArtStor OIV | installed | installed |
| Web Browsers | IE, Firefox, and Chrome | IE, Firefox, and Chrome |
| Adobe Acrobat Reader | installed | installed |
| Flash Player | installed | installed |
| Shockwave Player | installed | installed |
| Adobe Air | installed | installed |
| iTunes | installed | installed |
| Quicktime | installed | installed |
| Google Earth | installed | installed |
| PASW (Formerly known as SPSS) | installed | installed |
| Data Entry for PASW | installed | |
| Amos | installed | installed |
| Media Players | VLC and Real Player | VLC and Flip 4 Mac |
| Power DVD | installed | |
| Write-N-Cite | installed | |
| ChemDraw Plug-in | installed | |
| FTP | installed | |
| Turning Technologies | installed | |
| Octave | installed | |
| Math Reader 5 | installed | |
| R 3.0.1 | installed |
